Refund policy

  Refund Policy

All sales are final
Because our granola is a food product, we can't accept returns or exchanges, and we don't offer refunds once an order has shipped or been delivered. This keeps every bag fresh and safe for the next customer.

Damaged, incorrect or missing items
If your order arrives damaged, you receive the wrong item, or something is missing, we'll make it right. Please email us at info@vailvalleyharvest.com within 7 days of delivery, and include your order number and a photo of the issue. Once we've reviewed it, we'll send a replacement or issue a refund to your original payment method, whichever you prefer. You don't need to send anything back.

Allergens
Please review the ingredients and allergen information on each product page before ordering. Our granola contains tree nuts (almonds, coconut, and hazelnuts in Mocha Hazelnut). We can't accept returns for allergy-related reasons, so if you have questions about an ingredient, contact us before you buy.

Order changes and cancellations
Need to change or cancel an order? Email us as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it. Once it has shipped, it can't be changed or cancelled.

Refund timing
If we approve a refund for a damaged, incorrect or missing item, it will go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.

Questions?
We're happy to help. Reach us anytime at info@vailvalleyharvest.com.